New moms who have preemies in West Boca Medical Center’s NICU can now see their babies 24/7 and reassure their families remotely.
In less than 10 days since they installed new camera systems in the Level III Neonatal Intensive Care Unit, 2,000 logins have allowed views in real time, said Sue Feldman, pediatric services director.
Moms are given a secure login for the NicView 2, a handheld device, and can share access with extended family. Logins so far have come from New York, New Jersey, Texas, Pennsylvania and Illinois, Feldman said.
“One baby was born at 25 weeks and the family is in New York. During Covid, this is a big need and has exceeded all our expectations,” she added. “The rollout on Feb. 15 is going extremely well. It’s a livestreaming of your baby’s face, and due to Covid, visitation has been very limited.”
The hospital purchased 15 cameras, “based on our daily census of how many babies we have in the unit,” Feldman said.
“This delays some of the stress and anxiety in the parents as well. The nurse can send the parent a message from the baby,” she explained. “When mom is visiting the NICU, if she wants the camera on, that’s fine. But it’s the mother’s decision if the camera is off.”
West Boca’s NICU can accommodate up to 34 babies, and they can add more camera units if needed, Feldman added. The hospital is the only one in Palm Beach and North Broward counties to offer the system in their NICU, a hospital spokesman said.
“This new and protected technology is giving families and loved ones another way to connect with their baby even when they can’t be present all of the time…,” hospital CEO George Rizzuto said in a statement.
“It definitely has made a difference, to be able during a pandemic to get to see them all over the country,” Feldman said in an interview.
By Marci Shatzman