Everything is virtual in the world we live in now.
Since Covid, more people are working on their phones and at random times. In the past year, everything you could imagined has happened when dealing with people online.
But many have lost proper etiquette along the way.
Here are some do’s and don’ts that will keep you professional.
DO:
- Spell people’s name correctly. The amount of Anthony or Antonia emails I get addressed to weekly is insane. It’s not that hard to reread a name to get it right.
- Check in on people. Don’t rush to business when opening a conversation. You will be in good graces if you are kind.
- Be flexible. The world is all in the same boat. Give people more time to respond or timeslot to chat on a Zoom.
- Know the time zone they live in, so you’re not texting them super late or early.
DON’T:
- When you send texts, make sure they are still professional. They are peers, not friends.
- Review before you send. Recently a brand I work with sent me a bunch of photos and included a personal one that no one should have seen.
- Stop over-sending messages. Whether it’s text or email, no one likes a four-hour follow-up unless it’s urgent.
- Never bother them late at night or early a.m. It’s only appropriate to text from 8 a.m. to 8 p.m. Any time before or after that, it better be an emergency, or ask if they are OK with it.
Stay Unfiltered,
Antonio Postorino
